Training - Recruiting
"In Midi-Pyrenees, we recruit and train differently"
AFPA february 2006
"The lowest turnover in France"
En-contact january-february 2005, Usine Nouvelle October 2002,In Centres d’@ppels May 2001
"Recruiting according to aptitudes and not diplomas is the basis of the recruiting experience launched by the ANPE national employment agency of Toulouse. A minor revolution"
L’Express february 2000
"In 2006, a new professional program was implemented to train level 3 supervisors (two years postsecondary). Many companies, such as SFR Service Client, Télécontact, France Telecom, Atelys and Adecco are regular clients of AFPA Midi-Pyrenees."
Alain DRAVIGNY, AFPA Midi-Pyrenees
Midi-Pyrenees, offers the quick response that keeps people comming back.
When Cegetel first located here in 1998, the ANPE developed an innovative method for recruiting tele-operators.
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By concentrating on the aptitudes needed to fill a position, rather than on an applicant's diplomas or professional experience, ANPE helps companies recruit locally. This method, which also helps to reduce turnover, is applied throughout the Midi-Pyrenees region.
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"Ability" method - client CEGETEL
650 jobs created in 1998
4500 tests, 1500 interviews
10,500 applications processed in all
15,000 calls/days processed
9/10 calls/h per tele-representatives
750 jobs in 2005 |
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"ANPE Midi-Pyrenees is a pioneer in France for the Simulation Method of recruiting.
This haseen adopted at the national level to the point where in 2005, more than 10,000 jobs were filled satisfactorily."
Brigitte Lextrait
ANPE Midi-Pyrenees
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→ Atelys in Montauban : a specialized ANPE team :
200 resumes received, 150 applicants called for tests, 130 responded,
28 jobs filled thanks to these tests and 12 direct recruitments by the ANPE in 2005.
→ Vitalicom in Tarbes : 200 recruitments in 2000, 1,300 resumes received, 800 interviews in less than two months.
→ In 2005, SFR Service Client (formerly-Cegetel) maintained 750 jobs :
1,250 people recruited since August 1998. 10,500 applications processed, 4,500 tests, 1,500 interviews.
In 2005, SFR Service Client had one of the lowest turnover rates for the group in France.
- the telemarketer is a woman (true for 60 to 80% in Toulouse call centers
- around thirty years of age
- qualified, two years of post secondary education or secondary with sales experience
In April 2006, a subsidiary of IFB, which has now joined the Arkerys group, inaugured its new call center in Montauban with 40 telemarketers.
This new establishment adheres to a strategy decides on in 2001, to create a platform of call centers for real estate operations and asset management consulting.
"We now have centers in Albi, Figeac, Varilhes, Montauban and now in Toulouse, where we have our headquarters.
At each of our site , we have benefited from the strong commitment of local players.
Midi-Pyrenees Expansion assisted us trhoughout all of the procedures, helping us to find suitable sites, contributing to recruiting and training, and coordinating with the various economic players and local authorities"
Jean-françois PEHAU
President of ATELYS
an ARKERYS subsidiary
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